Return &
Refund Policy

At GRIPTIE, every tie is crafted with exceptional care and precision. We stand behind the quality of each piece and want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Please read this policy carefully before making a purchase. By completing a transaction with GRIPTIE, you acknowledge and agree to the terms set out below.

We accept returns on eligible items within 14 days of confirmed delivery. To qualify for a return, your item must meet the following conditions:

• Item must be unused, unworn, and in its original condition
• All original tags must remain intact and attached
• Item must be returned in its original GRIPTIE packaging
• A valid proof of purchase or order confirmation must accompany the return
• Return request must be submitted within 14 days of the delivery date

Items that show signs of wear, alteration, or damage caused after delivery will not be accepted for return and will be sent back to the customer at their expense.

Certain items are exempt from our standard return policy due to their bespoke or personalised nature:

• Custom-monogrammed or personalised ties
• Bespoke commissioned pieces crafted to individual specifications
• Sale or clearance items marked as final sale at the time of purchase
• Gift cards and digital vouchers
• Items returned after the 14-day window has elapsed

To begin the returns process, please follow the steps below:

• Email returns@griptie.com with your order number and reason for return
• Our team will respond within 2 business days with return authorisation and instructions
• Securely package the item in its original packaging to prevent damage in transit
• Ship the item using a tracked courier service and retain your proof of postage
• Share your tracking details with our team upon dispatch

Returns sent without prior authorisation may not be processed. We recommend using a fully insured, trackable shipping method as GRIPTIE cannot be held responsible for items lost or damaged in return transit.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2 business days.

• Approved refunds are processed within 5 to 10 business days of receiving the return
• Refunds are issued to the original payment method used at the time of purchase
• Original shipping charges are non-refundable unless the return is due to our error
• Bank processing times may add 3 to 5 additional business days before the refund appears
• You will receive an email confirmation once your refund has been processed

If you have not received your refund after 15 business days, please contact us at returns@griptie.com and we will investigate promptly.

We are pleased to offer exchanges on eligible items within 21 days of delivery, subject to stock availability. If you would like a different size, colour, or style, please proceed as follows:

• Contact returns@griptie.com with your order number and exchange request details
• Items must meet the same eligibility conditions as standard returns
• Exchanges are fulfilled subject to current stock availability
• If the desired item is unavailable, a full refund will be offered
• Any price difference between exchanged items will be charged or refunded accordingly

GRIPTIE reserves the right to limit exchanges on the same order to one occasion to prevent misuse of this policy.

In the rare event that you receive a damaged or defective item, we sincerely apologise and will resolve the issue as a matter of priority.

• Please report any damage or defects within 48 hours of delivery
• Email returns@griptie.com with your order number and clear photographs of the defect
• We will arrange collection of the faulty item at no cost to you
• A replacement or full refund will be offered at your discretion
• Damage caused by improper care, wear, or storage does not qualify under this clause

The responsibility for return shipping costs is determined by the reason for the return:

• Change of mind returns — return shipping is at the customer's expense
• Defective or incorrectly dispatched items — GRIPTIE covers all return shipping costs
• We recommend using a tracked, insured service for all returns
• GRIPTIE is not liable for returns lost or damaged in transit when not arranged by us

For any questions regarding our return and refund policy, please do not hesitate to contact our client relations team at returns@griptie.com.